Terms of Service

01Acceptance of these terms

By accessing this website, submitting an order, sending a message through our contact form, or otherwise interacting with us online, you agree to be bound by these Terms of Service and by our Privacy Policy. If you do not agree with any part of these terms, please do not use the website or submit an order through it.

You must be at least 18 years old to place an order through this website. If you are under 18, you may only use this site with the involvement of a parent or legal guardian.

02About us

Atilano's Mexican Food is a family-owned, takeout-only restaurant located at 12526 W Sunset Hwy, Airway Heights, WA 99001, United States. We serve San Diego-style Mexican food — burritos, fries, street tacos, breakfast — from 6:30 AM to midnight, every day.

We are not affiliated with any third-party delivery platform, marketplace, or aggregator. If you find us listed on a delivery app, that listing was created by the platform without our authorization, and we cannot guarantee anything about the food, timing, or pricing shown there. We strongly recommend ordering directly through this site or by calling us at (509) 315-8891.

03Ordering & pickup

We are a takeout-only restaurant. We do not offer delivery, reservations, or table service. By placing an order through this site, you acknowledge and agree to the following:

• Pickup only: you are responsible for picking up your order at our physical location. We do not deliver, and we do not coordinate delivery with any third-party service.
• Pickup window: you must select a pickup time during our open hours (6:30 AM to 11:59 PM). Pickup times must be at least 30 minutes from the moment you place the order and no more than 14 days in the future.
• No guarantee of exact timing: while we aim to have your order ready at your selected pickup time, kitchen delays happen. If your order is delayed, we will make every effort to notify you. We are not responsible for any consequential damages caused by pickup delays.
• Late pickup: if you are running late, call us at (509) 315-8891. We will hold your order warm for a reasonable time. After about 20–30 minutes past your pickup window, food quality begins to suffer significantly — we may recommend remaking the order at your cost.
• No-show orders: if you do not pick up your order and do not call, we reserve the right to consider it abandoned. Refunds for abandoned orders are at our discretion.
• Order confirmation: when you place an order, you will receive an order number in the format ATL-YYYYMMDD-XXXX. Keep this number for reference. It is your proof of order.

04Pricing & payment

All prices shown on this site are in US dollars and are subject to applicable sales tax. Washington State sales tax applies to all orders at the rate set by Spokane County, currently 8.9%. Tax is calculated on the server at the time your order is placed, and the total you receive on the confirmation page reflects the final amount.

• Price accuracy: we make every effort to keep menu prices accurate on this site. In the event of an obvious pricing error (for example, a $12.49 burrito listed as $1.25), we reserve the right to cancel the order and notify you before fulfillment. You will not be charged for an order we cancel due to a pricing error.
• Server-side calculation: prices and totals are calculated on our server, not on the client, and cannot be manipulated by modifying the website. The price you see at checkout is the price we charge.
• Payment methods: we accept cash, all major credit and debit cards, and mobile pay at the register. We do not accept payment online — all orders are paid in person at pickup.
• No card storage: we never see, transmit, or store credit card numbers through this site. Card processing happens on a third-party terminal at the counter.
• Menu changes: prices and menu items may change without notice. We reserve the right to discontinue items, adjust prices, or substitute ingredients as needed due to availability.

05Cancellations & refunds

We want you to be happy with your food. That said, we are a small kitchen and we can't always accommodate changes once cooking has started.

• Before we begin cooking: call us immediately at (509) 315-8891. If your order hasn't hit the grill yet, we can usually change or cancel it with no issue.
• After we begin cooking: we cannot cancel the order. Ingredients have already been committed and the food is being prepared.
• Wrong or missing items: if your order is wrong or missing something, tell us at pickup or call within 24 hours. We will make it right — either by remaking the item or by refunding the value of the item.
• Quality issues: if something is genuinely wrong with the food (cold, undercooked, not what you ordered), contact us within 24 hours. We'll make it right. We cannot refund food that has been fully consumed.
• No refunds on completed orders except as described above. We do not issue refunds because you changed your mind after the order was prepared.

06Allergens & dietary restrictions

Our kitchen is small and shared. Everything is prepared on the same flat top, in the same fryer, and on the same prep surfaces. We cannot guarantee any item is free from cross-contact with allergens including wheat, dairy, eggs, soy, fish, peanuts, or tree nuts.

By ordering from us, you acknowledge and accept this risk. If you have a severe allergy, please read our dietary options page and call us at (509) 315-8891 before ordering. We will tell you honestly whether we can safely serve you or whether you should eat somewhere with a dedicated allergen-free kitchen.

We are not liable for any allergic reaction resulting from consumption of our food unless the reaction is caused by an ingredient we failed to disclose when you specifically asked. Our menu descriptions and dietary page are provided as a general guide and may not reflect every ingredient on every day.

07Catering orders

Catering orders (10 or more people) are subject to additional terms:

• Lead time: catering orders require at least 48 hours notice. For orders over 50 people, one week is preferred. We cannot guarantee accommodation of shorter lead times.
• Quote & deposit: catering quotes are valid for 14 days. To confirm a catering order, we require a 50% non-refundable deposit. The balance is due at pickup.
• Changes: you may modify your catering order up to 48 hours before pickup. After that, changes may not be possible and may be subject to additional charges.
• Cancellation: if you cancel more than 7 days before pickup, we will refund the deposit. If you cancel within 7 days, the deposit is non-refundable. If you cancel within 48 hours, the full amount is owed.
• Pickup only: catering is pickup only. We do not deliver catering orders, though we will help you load your vehicle.

Full catering details, packages, and pricing are available on our catering page.

08Gift cards

We do not currently sell or accept gift cards. We are a small operation and have not yet set up a gift card program. If someone gives you a "gift card" for Atilano's, it is not valid and we cannot honor it. Please do not purchase gift cards from third parties claiming to sell them on our behalf.

09Intellectual property

All content on this website — including text, menu descriptions, photography (except where noted), logo, and design — is the property of Atilano's Mexican Food and is protected by copyright law. You may not copy, reproduce, modify, or distribute our content without written permission.

You may not use our name, logo, or menu descriptions for any commercial purpose without our written permission. Fair use and personal, non-commercial reference are fine.

10Acceptable use

When using this website, you agree not to:

• Submit false, misleading, or fraudulent order information.
• Submit spam through the contact form or newsletter signup.
• Attempt to access portions of this site or server that are not intended for public access, including the /data/ directory.
• Scrape, mirror, or copy significant portions of this site without permission.
• Attempt to disrupt, overload, or attack the website, server, or any of our infrastructure.
• Use automated tools to place orders, submit forms, or otherwise interact with the site at volumes that a reasonable human would not generate.
• Circumvent technical measures designed to prevent abuse, including rate limits and honeypot fields.

We reserve the right to block access from any IP address or user at our discretion if we suspect abuse. We may also report illegal activity to the appropriate authorities.

11Disclaimers

This website and the information on it are provided "as is" and "as available," without warranties of any kind, express or implied. We do not warrant that:

• The website will be uninterrupted, error-free, or available at any particular time.
• Any errors in the site will be corrected immediately.
• Information on the site (including menu, prices, and hours) is always current and accurate — we strive for accuracy, but typos and outdated info are possible.
• The site or our servers are free of viruses or other harmful components.

You use this website at your own risk. We disclaim all warranties to the fullest extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12Limitation of liability

To the maximum extent permitted by Washington State law, Atilano's Mexican Food, its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of this website or inability to use it.
• Any error, omission, or inaccuracy in the site's content.
• Any order placed through this site, including issues with pickup, quality, or timing.
• Any unauthorized access to or alteration of your information.
• Any transaction or interaction with third parties (including delivery platforms that list us without authorization).

Our total liability to you for any claim arising out of these terms or your use of this site shall not exceed the amount you paid us for the specific order giving rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages, so portions of this section may not apply to you.

13Indemnification

You agree to indemnify, defend, and hold harmless Atilano's Mexican Food and its owners, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of:

• Your violation of these Terms of Service.
• Your violation of any law or the rights of any third party.
• Any content you submit to us (including messages and catering requests) that is false, defamatory, or infringing.
• Your misuse of the website or its content.

14Governing law

These Terms of Service are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict-of-law provisions. Any action arising out of or related to these terms shall be brought in the state or federal courts located in Spokane County, Washington, and you consent to the personal jurisdiction of those courts.

This website is operated from the United States. If you access it from outside the United States, you do so at your own risk and are responsible for compliance with any local laws.

15Dispute resolution

We hope we never have a dispute with anyone, but if we do, here's how we'd like to handle it:

• Informal resolution first. If you have a problem, please contact us at [email protected] or (509) 315-8891. Most issues can be resolved in a single phone call.
• Formal notice. If informal resolution fails, send written notice to: Atilano's Mexican Food, 12526 W Sunset Hwy, Airway Heights, WA 99001, describing the dispute, the facts, and what you want us to do. We'll respond within 30 days.
• Small claims. If the amount in dispute is within the small claims limit of Spokane County District Court, either party may bring the matter there.
• No class actions. By using this site, you agree that any dispute will be resolved on an individual basis, not as part of a class, collective, or representative action.

16Changes to these terms

We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be posted prominently — for example, on the home page — for 30 days after they go into effect.

Your continued use of this website after any change constitutes acceptance of the revised terms. If you do not agree with the new terms, please stop using the site.

17Contact

For questions about these Terms of Service:

• Email: [email protected]
• Phone: (509) 315-8891 · open 6:30 AM – midnight, daily
• Mail: Atilano's Mexican Food, 12526 W Sunset Hwy, Airway Heights, WA 99001